Privacy Policy
Last Updated: 16th April 2026
Introduction
Crisp Cleaning (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us online or use our cleaning services.
By using our website or booking a service, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Residential or business address
- Billing information
- Cleaning service details (property type, service requirements)
We may collect non-identifiable photos of service areas for quality assurance, training, and operational purposes. These images will not include personal or identifying information unless explicitly consented to.
2.2 Payment Information
Payments are processed through Stripe. We do not store credit card details ourselves. Stripe’s privacy policy applies to payment data.
2.3 Service & Operational Information
- Booking history
- Communication records
- Notes relating to your cleaning preferences
- Contractor notes (for service execution)
2.4 Technical Information (Website & Digital Analytics)
Collected automatically via cookies:
- IP address
- Browser type
- Device type
- Website usage patterns
- Analytics data (Google Analytics, Meta Pixel)
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
How We Collect Your Information
We collect personal information through:
- Website booking forms
- Quote and contact forms
- Cookies and analytics tools
- Email, SMS, or phone communication
- Contractor input after a service
- Internal databases (MongoDB dashboard, Stripe records)
We may collect information from your interactions with our website, advertisements, and marketing campaigns.
Some of our service providers may store or process data outside Australia. By using our services, you consent to the transfer of your information to overseas recipients in accordance with the Australian Privacy Principles.
How We Use Your Information
We use your information for:
- Processing bookings and payments
- Communicating regarding your service
- Assigning contractors to jobs
- Managing your account, loyalty rewards, or Cleaners Pass
- Improving our website, customer experience, and operations
- Marketing emails, service updates, and promotions (you may opt-out anytime)
- Legal compliance and dispute resolution
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, data is securely deleted or de-identified.
Disclosure of Personal Information
We may disclose your information to:
5.1 Cleaning Contractors
Contractors are only provided with the minimum information required to perform the service and are not permitted to use customer data for any purpose outside service delivery. They are bound by confidentiality obligations.
5.2 Service Providers
- Stripe (payments)
- Database/hosting platforms (e.g., MongoDB)
- Email and SMS communication tools
5.3 Legal or Safety Obligations
We may disclose information when legally required (fraud, safety risk, unlawful activity).
We do not sell, rent, or trade your personal information.
Storage & Security
Data Storage
We store your data in:
- Stripe
- MongoDB (cleaning job database)
- Internal password-protected systems
Security Measures
We implement:
- Encryption
- Access controls
- Limited contractor visibility
- Secure payment processing
- Routine data audits
However, no online system is completely risk-free.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Marketing Communications
By using our services, you may receive:
- Service reminders
- Promotions
- Loyalty updates
- Important operational communications
You can opt out at any time by selecting “unsubscribe” or emailing us.
Access & Correction
You may request access to, or correction of, your personal information by contacting: crispcleaningmelbourne@gmail.com
Complaints
If you believe your privacy has been breached, contact us directly. We will investigate and respond within 30 days.
Updates to This Policy
We may update this policy as our business evolves. The latest version will always be published on our website.